Using the ZDiQ Smart KnowledgeBase
ZDiQ Smart KnowledgeBase Overview
The ZDiQ Smart KnowledgeBase should become your first stop to solving common problems with needed answers. Our KnowledgeBase is a complement our help desk.The KnowledgeBase is a storehouse of troubleshooting information, how-to and user answers and Helps to frequently asked questions (FAQ). Our KnowledgeBase is designed and organized to present answers to your questions or problems and an explanation of how to solve them quickly.
Find the Helps and answers to your questions easily, using our online Smart KnowledgeBase. Our tutorial and video training Helps will guide you successfully in the launch and maintenance of your website by answering your informational requests.
Using Our Smart KnowledgeBase
Our KnowledgeBase uses a custom classification. Using the KnowledgeBase navigation on the right can provide the links for major informational topics. Choosing one of these subject links will guide you to an instructional explanation of that topic. The KnowledgeBase navigation on the left can provide the links for even more specific informational Helps and video tutorials for the topics you have chosen. The Search function (search field located on the upper right) is used locate information using specific topics and keywords contained in our KnowledgeBase system. Our system is designed to support our Clients as they browse through our custom classification Helps system.
How to Use the Smart KnowledgeBase
By directing our Clients to the online Smart KnowledgeBase can provide the necessary information to curing an issue or problem before having them submit or open a Support Ticket or calling their Personal Support person directly.
Our Smart KnowledgeBase can also keep you updated with news, announcements, release information and service and product updates.
Why Use the Smart KnowledgeBank?
Finding the right answer at the right time is always a challenge. Our topical navigation system and search function can give you the ability to find the information to providing answers, almost immediately.
We believe our Smart KnowledgeBase is a great way to easily save you time and effort and answer your questions quickly.